Delivery Policy

Order Processing

We aim to process all orders within 24 hours on business days.
During peak times such as holidays or promotions, processing may take slightly longer. If there are any issues with your order (e.g. address errors or payment issues), we will contact you by email to ensure smooth delivery.

 

Delivery Time – United Kingdom

Our products are shipped from our international warehouse. Estimated delivery time to UK addresses is 3–7 business days from the moment of dispatch.
Once your order is on its way, you’ll receive a tracking number so you can follow its progress at any time.

 

Possible Delays

Although we strive for timely delivery, some external factors may occasionally cause delays, including:

- Courier delays

- Adverse weather conditions

- Bank holidays

- Incorrect or incomplete shipping information

Should any unexpected delays occur, we’ll keep you informed using the contact details provided with your order.

 

Taxes and Duties

All prices displayed on our website include VAT.
However, as orders are shipped from our international warehouse, parcels may be subject to import VAT or customs duties upon arrival in the UK. These charges, if applied, are assessed by HMRC and are the responsibility of the customer.

Please note: Most parcels under £135 typically enter the UK without additional fees, but this is at the discretion of UK customs.

 

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.
We cannot guarantee cancellation once an order has been processed or dispatched, as fulfilment begins shortly after purchase.
If cancellation is no longer possible, you may return the item once delivered by following our Returns Policy.